Returns and Exchanges
Because our products are made to order, we do not accept returns or exchanges for:
Incorrect size or color selected by the customer
Change of mind
Buyer’s remorse
Custom or personalized products
Please review the product description, available colors, and size information carefully before placing your order.
This policy does not affect any mandatory consumer rights that may apply under applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item due to a fulfillment error, please contact us within 30 days of delivery.
To help us resolve the issue as quickly as possible, please include:
Your order number
A short description of the problem
Clear photos showing the issue
Once the issue is confirmed, we will offer a replacement or refund at no additional cost.
In most approved cases, you will not be required to return the damaged, defective, or incorrect item.
Please do not send any product back without contacting us first.
Return Shipping Costs
Because standard returns for change of mind, buyer’s remorse, or incorrect size or color selection are not accepted, there is no standard return-shipping process for these situations.
For an approved damaged, defective, or incorrect order, there will be no return cost to the customer.
If a physical return is ever required, we will provide you with return instructions before anything is sent.
Lost or Undelivered Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at contact@wearmood.shop and include your order number.
We will review the available tracking information and investigate the shipment with the relevant fulfillment or shipping provider.
The appropriate resolution will depend on the circumstances of the shipment.
Refunds
Approved refunds will be issued to the original payment method.
Once a refund has been processed, the time required for the funds to appear in your account may vary depending on your bank or payment provider.
Contact Us
If you have any questions about returns, replacements, refunds, or an issue with your order, please contact us:
WEAR MOOD Ltd.
9, 564-ta Street, Levski V
Sofia 1836, Bulgaria
Company Registration Number (UIC/EIK): 208872650
VAT ID: BG208872650
Email: contact@wearmood.shop
Phone: +359 877 790 507
Please note: The address above is our registered business address and is not a return address. Please contact us before sending any item back. Items sent without prior return instructions may not be accepted.